Privacy Policy

North Village Pharmacy Inc

Last Updated: September 2024

Overview

At North Village Pharmacy Inc ("we," "us," or "our"), we are dedicated to protecting your privacy and ensuring the confidentiality of your health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your Personal Health Information (PHI) and other personal information, as well as your rights in relation to this information. We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and all other relevant privacy laws and regulations. By using our services or visiting our website at , you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information to provide services and meet our legal obligations:

Protected Health Information (PHI): This includes patient names, addresses, dates of birth, Social Security numbers, prescription information (medications, dosages, refill history), insurance information, medical history, diagnoses, and payment information.Personal Information: Information such as your name, email, phone number, and browsing data if you visit our website.Non-Personal Information: Data that doesn’t directly identify you, such as website usage statistics.

How We Collect Information

We collect information in three ways:

Directly from You: When you provide it to us in-person, over the phone, or via our website. From Third Parties: Such as healthcare providers, insurers, or other business associates. Automatically: Through cookies and other technologies when you visit our website.

How We Use Your Information

We use your PHI and personal information for purposes such as:

Providing Services: To dispense medications, manage refills, and offer personalized healthcare services.Customer Support: To address any questions or concerns you have about our products and services. Business Operations: To ensure legal compliance, conduct audits, manage billing, and maintain business records.Communications: To send updates, health information, or marketing messages, with your consent.

Disclosures of Information

We may share your PHI or personal information in the following circumstances:

With Business Associates: We may disclose PHI to trusted partners who assist in providing services, such as IT providers, data storage, or communication platforms. All such associates are bound by Business Associate Agreements (BAAs) to ensure HIPAA compliance.For Healthcare Operations: We may share PHI with healthcare providers involved in your care, insurers, and other entities as needed for treatment, payment, or healthcare operations. Legal and Regulatory Compliance: We may share your information with government agencies or law enforcement when required by law, or to public health authorities to prevent or control disease.With Your Consent: We may share information with others based on your explicit consent.

How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your information. These measures include:

Encryption: PHI is encrypted both in transit and at rest.Access Controls: We limit access to PHI to authorized personnel only. Security Audits: We regularly review our security protocols to ensure compliance and safeguard data.

Your Rights

You have rights regarding your PHI, including:

Access: You can request copies of your health information.Correction: You can request updates or corrections to your PHI.Restrictions: You can ask us to limit how we use or disclose your PHI.Complaints: If you believe your privacy rights have been violated, you can file a complaint with us or the U.S. Department of Health and Human Services (HHS). Contact us at [email protected] for any complaints or concerns.

How to File a Complaint

If you have concerns about how we handle your PHI, you may file a complaint by contacting our Privacy Officer at [email protected]. We will investigate your complaint and respond as required by law. You also have the right to file a complaint with the HHS Office for Civil Rights.

Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by updating the policy on our website at and informing you through other means where appropriate.

If you have any questions or concerns about this Privacy Policy or your rights under it, please contact us at [email protected].